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by ktross 1483 days ago
Logitech is no longer the great company it used to be, so I have decided to no longer purchase their products. I purchased a G Pro X Wireless Headset less than 2 years ago, and I'm already on my second warrranty replacement (3 total headsets.) Multiple parts on it seem designed to fail, and all of mine have failed in the same way. They use laughably small screws to connect the band to the arms that hold the earcups and they just snap after a few months. It's very sad to see so much e-waste created just to increase profits by a few cents per unit.

I've been using wired mechanical keyboards for about 15 years so I can't recommend a wireless model, but Ducky makes great, reliable, entry-level mechanical keyboards. I've mostly used Ducky and I've never had one of their keyboards fail in any way. Glorious also makes great keyboards, but based on my perception of the build quality, I have a feeling their cheaper keyboards might not last as long. I'm currently using a Glorious GMMK Pro and it feels very solid.

6 comments

It feels weird to me, to judge a keyboard company by their headset. Those have always had fragile plastic hinges with the earcups falling off, that is not a new development. Their mice and keyboards are pretty good, and the G Pro Wireless is one of the best in the game right now.
They're mostly a computer peripheral company. They've always made a ton of products like keyboards, mice, webcams, speakers, headsets, microphones, game controllers, etc. I've only experienced issues with fragile plastic parts in sub $80 headsets. You definitely shouldn't be seeing such a critical design flaw on a $200 headset.

The quality of their products used to be pretty good, but it's becomming obvious that they're starting to cut too many corners to reduce costs. I have an old pair of logitech speakers that have lasted me well over 10 years.

The G Pro Wireless has some major issues as well. They build up static electricity during use and this causes a single click to register as multiple clicks, and causes a continuous click to stop registering when you're holding the button down. This is terrible for a gaming mouse. I switched to a Razer Viper Ultimate and haven't had any issues.

Are you sure the issue is static electricity? Despite being essentially some of the best mice on the market, the switches they use are a bit sub-standard. Over time, they tend to develop double-click issues. (Where a single click registers as two)

I had a G305 that did this, and given the low price of the mouse I gave up going through the work to desolder and replace the switches.

I'm not 100% positive, but it seems to be. Blowing into the front of the mouse would fix it for a few minutes. I saw a bunch of threads about it the last time I looked into it.

If I recall correctly, there were firmware updates that claimed to fix the same or similar issues, but those had no effect for me.

I use their thumb track balls and this is a regular failure mode for me
I've never seen a "gaming" headset that is any good.

You will always be better off buying headsets from companies that focus on headsets and headphones, rather than from companies that see headsets as a cheap filler item to sell to people who bought their mice and keyboards and want the blinky lights to sync up.

The benefit of a gaming headset over bluetooth is reduced latency. Unless things have changed recently, the difference is very noticable.

The HyperX Cloud (wired) is actually a pretty good headset.

My SteelSeries Arctis 7 headset is awesome. Battery lasts all day, sound quality isnt terrible, no lights other than the microphone mute. USB interface, it presents a "game" and "voice" output to the system and you can control the volume for each with a wheel on the headset.
Same experience here for the last 4 years. Hardware mute with the on-boom LED has been extremely useful.

I will be very sad the day my Arctis 7 dies, as I've learn from friends that the newer iteration has a different wireless receiver which, anecdotally, seems to be far less powerful in terms of range.

For wireless, Bluetooth Headset profile (for bidirectional audio, so mic) only supports mono audio, and at pretty low bitrate too. For me that makes it completely unusable in gaming, where I want both mic, and stereo (positional) audio.
For wired headsets I would probably stay away from "gaming" products indeed, but it was surprisingly difficult to find a good wireless one.

At the risk of turning this into a product recommendation thread, I am very happy with my Astro A50. Hits all the right notes for a wireless headset to wear all day at home - from video chats over coding and gaming to laundry. Doesn't even have blinky lights.

It's a hit or miss. They have the fantastic MX Master line of mouse products, for example, or some very good webcams, but not everything is so great, like your headsets. I prefer to check the product more than the company.
JBL bluetooth headphones have "firmware feature" which lowers volume of left earpiece slowly over time. Happened on multiple different products, bought by schoolmates of mine and also on 3 different units of one product for me.

Pioneer SE-M531, M521 .... have similar problem with screws as you state.

logitech - i absolutely LOVE MX series of products they are innovative and provide absolutelly best functionality, keys look nice not really my style but they look nice as a unit.

so i am sad to see they jumped on mechanical keyboard bandwagon, i hate mechanical keyboards with all my life. always clicking, long travel, slow typing....

long travel, slow? this keyboard looks low profile. probably don't have to press the keys as far. and the amount of force required to activate the key is less than non mechanical iirc. they usually tell you how many grams of force are needed
Very weird, I've had the opposite experience. I used to think their hardware products were complete crap, but now I own a G Pro mouse, keyboard, and headset from them (they've definitely stepped it up in the design game at the very least.)

Changed my headset to the G Pro X Wireless after having broken 2 SteelSeries Arctis Pro Wireless headsets, which for some reason decided to use a single plastic piece for the hinge to hold the earcups on (on a $350 headset!).

I have a love/hate relationship with the G Pro X Wireless. I've bought 6 of them so far, 3 of which have died in some way (in all cases, the right or left click has stopped functioning). They're fantastic in every other way - I love the feel, the response time is great, the weight is great. I'll continue buying them for those reasons, at least until a competitor has all of the above plus my following wishlist:

Better build quality (a mouse should last more than 1-2 years, which is the average life I get out of them).

USB-C receiver. I hate having to use a dongle just for the USB-A receiver.

Better drivers. GHub is pretty bloaty.

I don't know if it works for their wireless mice, but it does show up under the G Pro X wireless mouse.

https://support.logi.com/hc/en-us/articles/360059428653-Down...

Need to select Windows 10.

"Onboard Memory Manager"

Can set profiles, basic macros (I have my G502's "sniper" button set to "T" for PTT audio, though I used to use "F24" for this case as well), LED.

Does not need to install. Does not need to run in the background. Can read existing profiles on the mouse's onboard memory.

For me, this program was the deciding factor of choosing a few Logitech G___ mice over any other mouse.

The G Pro X Wireless felt awesome and first and seemed like a great headset, but my mind changed when I ran into issues and saw how many others had issues as well. If they made it a bit more durable I would say it would be almost perfect.

I had an SteelSeries Arctis Pro Wireless as well before the Logitech one, and I ran into the same issue! Huge disappointment after having loved the SteelSeries Siberia wired headset

Latest Logitech mouse I got is giving me issues less than a month in. Pretty grim