[leros]

One of the best ways to talk to customers, even if you think you're an expert, is to assume you know nothing and ask dumb questions. It ensures you don't make a mistake assuming something false and it gives your customer the opportunity to provide the most unbiased and broadest answer.

So point being, don't let your lack of experience scare you from talking to customers. In a lot of ways, it a strength for you.

And do a Google search for how to conduct a non-biased customer interview. It's very easy to accidentally ask leading questions and taint the feedback you receive.

[alec_dou]

Thanks for sharing this insight. I was indeed making the mistake of conducting "biased customer interview" (but with friends not customers). Will definitely take note.