[louracryft]

It can be a hurdle for people who aren't already familiar with the machines and their arcane rules. That quickly becomes a problem if the store doesn't have enough staff to dedicate an employee to the self-checkout area.

I've been seeing this more often in the past few months at understaffed low-cost retailers. When there's nobody around to override the machines, people get frustrated and move on to the next open machine without understanding what went wrong.

Five minutes later, the entire self-checkout area is offline, and the would-be customer sometimes feels sufficiently annoyed and neglected to walk off with their groceries.

[wutbrodo]

> It can be a hurdle for people who aren't already familiar with the machines and their arcane rules.

Right, like I mentioned, it was a very weird first time experience. But my question was addressed to the parent commenter, who is clearly not a first-time user and is aware of how these systems work.

I was asking how it remains a hurdle to someone who's already familiar with it, because this is very far from my own experience. I honestly don't even notice the scale requirement anymore, because placing things on the scale has become subconscious