[onion2k]

Hi, customer here. We'd like to change our billing period to start on the 31st of every month, and we'd like to pay 90 days in arrears, and we'd also like you to invoice us ahead of the billing month. Oh, and we're big enough that losing our business will end your startup, so don't get it wrong. Thanks!

[AnhTho_FR]

I'm Anh-Tho, one of Lago's co-founders here. Thanks for sharing! What did you do then? I'm curious!

[bckr]

Hey, Anh-Tho, just as a point of feedback, since you're leaving a lot of comments in this thread, it's not necessary to introduce yourself in each one. Most folks will be scanning the whole thread and seeing your introduction gets repetitive and breaks the conversational tone and makes it overly commercial. Thanks.

[burnished]

I fear if they did not they'd be accused of something else. I agree with your observation but I don't think there is an obvious solution as you imply.

[bckr]

They can disclose their interests without the repetitive intro. But for the above comment, just asking a question, even this is unnecessary.

[AnhTho_FR]

I agree it was repetitive, but indeed, I did not want people to think I was trying to pretend to be unrelated to the post.

Thanks for the constructive feedback!

[vincentmarle]

Wait, who are you again?

[bckr]

you're welcome

[AnhTho_FR]

Noted thanks! It's my 1st post on HN, so I appreciate the feedback.

[onion2k]

I was illustrating the point that customers are often unreasonable about billing, and there's no magical solution that fixes the problems. The answer is really to try to make sure you're not overly reliant on a single customer. That's hard as a startup though especially if you're in B2B.