[alasdair_]

Stripe has the concept of “paper cuts” that any developer can file via a simple web form. These are small annoyances that no one will have an OKR for but are bothersome nonetheless.

There is a team that focuses on fixing these smaller issues, in addition to a larger dev productivity team that works on the more gnarly problems like “building takes too long”. Importantly, the team DOES have an OKR for fixing paper cuts, and gets kudos for doing so.