[ejjpi]

I'm also noticing that Cloudflare support is going terribly downhill.

I have an issue with the Cloudflare infrastructure on my domain since WEEKS, giving me thousands of 503 Service Temporarily Unavailable errors per day (cloudflare side, not the origin server) and nobody seems to care or able to resolve.

Removing the ability to create support tickets on free plan doesn't help at all, I mean, I get it why they're doing it, but asking on their community forum as an alternative it's not an acceptable solution. Neither going after Cloudflare employees on social media platforms hoping for a reply.

If I'm also going to pay for their services such as Zero Trust, domains registrar and R2, why do I have to switch to a Pro plan just to open a support ticket? Perhaps a middle-ground solution like 1 free support ticket per month on a free plan would be a good compromise?

I still think they're giving an incredible service and value for free, but this sucks.

[jshier]

There's also no real support for paid Warp+ access. The app's bug reporter seems to go to the app development team, who don't seem to be triaging reports much lately. That team has never responded well to service quality reports, seeing them outside their responsibility. Which is largely true but being able to forward our reports somewhere would be nice.

Recently I had to reach out to @CloudflareSupport on Twitter to get my several day old report of bad Warp+ routing on the forums looked at. It was eventually fixed but it was done in silence and really wasn't something that should've happened in the first place. Nor has there been a followup report on what went wrong.

[teddyh]

> Removing the ability to create support tickets on free plan doesn't help at all

It’s weird; If I was affected by a bug on Cloudflare, my first instinct would not be to start giving them money in order to be allowed to inform them about it.

[jgrahamc]

Can you email me ([e-mail]) with details?

[juliancox]

I can also confirm the support seems to be terrible at the moment, which is disappointing as in general I think cloudflare is a great service and I've had good experiences with most of the features (though the docs often leave a bit to be desired) and have been a user since cloudflare's early beta days.

We're on a pro plan and have had an outstanding support ticket since March 22nd. With the last cloudflare response being 19 days ago.

I can't seem to get cloudflare to talk directly to backblaze (it's a domain mapping issue) and playing the middle-man in a back and forth between cloudflare and backblaze support seems to be recipe for not getting things resolved promptly.

I know it's covid times and organizations may be short staffed but compare this to cloud66 support who implemented a whole code update to support a special edge case for a non-paying customer within 48 hours. That makes an almost 2 month old unresolved ticket seem a bit tired.

@jgrahamc I'll email you ticket details in case you'd like to take a look.

[juliancox]

I'm pleased to say that my problem has been promptly resolved now as well.