[groffee]

> How can I get their attention without paying for an Enterprise plan?

Just comment on HN and they'll crawl out of the woodwork.

[paulnpace]

Also, the community forums are generally quite useful when something isn't working. I've posted there with an actual problem maybe twice, but the problems were resolved within 30 minutes.

[medguru]

Which is a bit strange. I would have guessed that the support ticket system would be prioritized by staff.