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by elithrar 1487 days ago
(It sucks that I had to see this on HN)

Can you email me - silverlock at cloudflare - with your ticket ID and domain name so I can understand what broke?

2 comments

Thank you for the attention, e-mail on its way.
Just replied.

Ultimately it looks like the existing DS records for your domain weren't removed (and you can see that in your DNSViz output). Still have some questions for "how" it was working beforehand (see the email for those).

For others: I'll let the OP share what details they would like to, as this is their domain.

Come back and tell us what happened and the resolution.
Is there a way to pay for priority support while on a free plan?

I'm nervous about migrating a domain to CF which is used for glue records, and want to have immediate support access if something goes wrong.

The $20/mo Pro plan includes formal support (one of the big perks of Pro!)