Wow, that's a horrible way of thinking about the user experience. And honestly, I'm not surprised. That's why companies that really care about the user experience will always steal market share from those that don't.
It’s actually small companies that care about user experience that will often make these trade-offs. Less time managing multi-cloud deployments means more time spent building our core product and talking to users.
On the one hand, yeah it sucks. On the other hand, my local ice-cream shop was closed for 30 minutes last week because the owner was doing something and the staff member who was rostered on was out sick. If your online business is at the same level of profit and necessity as an ice-cream shop, it can probably close for 30 minutes once or twice a year.