[vba616]

That may be so, but the business of online used car sales seems to me like a scam on the face of it.

No matter how much they insist you can return a car you don't like, it obviously is just a manipulative way to get people to commit more, and earlier, and without negotiating, compared to the conventional method of buying a used car.

If it's a good business to be in, that's because they can sell worse cars for higher prices, and that's all. X% more in profit, systematically.

Somewhere, there were people saying "hmm, how can we brainwash people into not negotiating and settling for the first car they test drive?" Because that's been the ideal for dealers since the beginning of time.

Operational problems, if so, are the cherry on top. I suppose that unexpected falling-off of wheels happens when you start to run out of suckers.