[dtagames]

I went to our new Carvana in Houston last week to see it work. The security guard type who was on duty was almost openly hostile. There was no acknowledgement that I might be a current or future customer. How would he know?

This person was so unpleasant, I decided on the spot I would never buy a car from them, no matter how cool the vending machine or how great the deal.

Having worked in car sales and finance, I can tell you this is a big mistake. If Carvana's plan is to replace dealership staff with a robot and a security guard, then they will soon be out of business.