| We use Slack at work, and I hate it. The ratio of Signal to Noise is brutal, and there's no accountability. But the issue is not Slack per se, Slack does what Slack does: synchronous, instant, INFORMAL communication. If we want better processes we don't need a better Slack, we need better processes and enforcing better habits. If we want traceability of information, we need data-rich communications and structured communications, and we have other tools to do that, from emails to databases to actual systems that reside outside Slack. So now the problem is enforceability and not the tool per se. My favorite solution is an Agile organization with Agile team. Vertically integrated where each lead has 4-5 reports, each responsible for projects, processes and documentation. The problem to adoption is that the C-suite doesn't understand processes, and leads don't want to be bothered. So the broken information system enterprise continue its crippled path, akin to walking in the dark. The enterprise needs process innovation, not technical innovation. |