[kingcharles]

I had the same thing. Company sent me something, FedEx screwed up and it got returned and delivered back to the merchant. I tried to do a chargeback, but my bank (Square) said that it had been "delivered" somewhere, which was enough for their support script. They couldn't change their support script to handle the fact it hadn't been delivered to me, so they terminated my account to solve the issue, per their T&Cs which allow terminations for no reason.