[protomyth]

They have abused their need to conceal methods by not having proper customer service to resolve situations where innocent people are banned. Internet and banking services are too important to our lives, much like utilities, to allow this abuse to continue. If they wanted secret methods, then they needed to provide adequate customer service to offset their failures.

[jhugo]

If the human customer service provides an off-ramp from being banned, then the fraudsters will use that too. So the question still boils down to the exact same thing in the end: how do you reliably tell the difference between the fraudsters and the legitimate customers?

[protomyth]

Don't know, not my area, but like every other business in the US that cost should be born by the business not the consumer. Don't push large groups of people to the thin ice if you don't want laws passed.