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by _adamb
1507 days ago
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I've received damaged products from AliExpress a handful of times and found their resolution team/procedures to be fantastic. You can submit a claim which the seller responds to. If the seller doesn't respond fast enough, AE steps in and suggests a couple resolutions (usually something like a partial refund with no product return, or a full refund if you send the product back). You can then negotiate or just accept one of the suggestions. Absolutely 0 hassle or talking to a person. You click a few buttons and get your money back. |
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