[satsuma]

> I greatly look forward to tech companies who prefer written documentation (eg, Notion) over Slack.

this is (at least how i'm reading it) a similar issue i've seen in hobby spaces that have moved from forums to platforms like discord for support. discord is great for right now collaboration but the archival process is like pulling teeth. it leads to repeated questions being asked because threads aren't often used and one problem's solution is mishmashed in with ten other conversations.

sometimes there are links to a wiki in the discord, which is nice. but it's still only sometimes, and if you have a problem that hasn't come up yet, you're stuck navigating discord.