[dgildeh]

The pricing looks higher than Plaid. $1.50 is way more than the $0.30 per linked bank Plaid charges.

However if your customer/sales support is superior you could win just on that. Plaids is terrible. Support tickets go weeks without responses, I need to speak to a sales guy just to enable UK/Canadian connections and still haven’t heard back after weeks of chasing. Other tickets can get left for similar amount of time too.

Plaid should get out of the way and make it fully self service to enable countries/features when you’re getting started, or fix their support/sales team so users aren’t waiting weeks to hear back from them just to enable a couple of countries they already support or confirm pricing.

With regards to pricing they also make it difficult as they don’t really explain the pricing well when you enable production either. They talk about “accounts” when their API talks about “items”. After enabling production my first bill confirmed (as no sales person ever responded to me on my question) that account was item, and not accounts the institution holds which would be extremely expensive! They don’t provide any examples on how the pricing works either, so you kind of have to figure it out after you enable production. AWS docs give a pricing example to help users understand how it works. Plaid should do the same or (again) improve their sales/support to answer questions on it promptly and not leave users hanging for weeks.

Anyway glad to see some competition here, if Stripe can match the $0.30 pricing, add UK/Canada and provide faster/better support they can win this market if Plaid doesn’t sort out support/sales quickly.