[ddalex]

But this is not direct speech that they use - they use indirect speech referring to "the community" and "our" apology, trying to avoid associating personally with either the problem or the apology.

Then they come out and blame Casey for "not accepting the apology".

So in fact if they can't own the mistake, issue a direct apology, and act like adults, perhaps it's better to let the corpo PR speak in bland tones.

EDIT: the GP of this thread edited their post:

> Casey, I'm sorry. We made a mistake. I made a mistake!

Now, this is an apology.