[alxlaz]

> What more really needs to be said?

An actual apology. Jesus Christ, has no one at Microsoft ever apologized to a human being? I mean apologized, not passive-aggressively, condescendingly issued a generic apology line in the P.S. to an email on a completely different topic? It goes like this: heeeey, Casey, we're really sorry about <whatever we did> and we would like to apologize. We understand we were wrong to do it because <reasons>. This is not how we want to treat people and the fact that we let it happen was a mistake. I'm sorry we went through this but <here's what we plan to do so that we don't make the same mistake again with someone else>.

That is an apology. Once you say that, you're entitled to asking the community at large to accept it. But you can't say "please accept our apology" without issuing a damn apology. That's like saying "please accept our complimentary cake" without sending any cake!

I realize basic human decency may be a faux pas in large corporate settings but doesn't Microsoft employ at least one PR person who understands PR 101?