[nmfisher]

At the same time, it's easy to think Australia's doing a good job if you've never experienced well-run government services (like Singapore). What's more, Australia's online services have somehow managed to get worse every year since around 2010.

Last I checked, there's still no way for me to lodge a corporate tax return electronically, it needs to be via paper or an agent. SASIC failed to notify me - by either physical mail or e-mail - that an annual fee was due, slugged me with a late penalty, then refused to reverse it when I complained and showed that their own online system had no trace of an invoice. MyGovID (or whatever its latest incarnation is) literally took an hour to validate a passport scan. My mother just returned from overseas and was required to download an (Android/iOS only) app, create an account and fill out a whole range of personal details simply for a health declaration.

It truly feels like public service management keep handing blank cheques to (probably Big 4) 'digital transformation consultants' to charge millions for project after shitty half-baked project, with no regard for whether actual improvements are being made.