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by maxwelldone
1509 days ago
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> Their customer service is terrible Let me add my recent experience in the bucket. Few days ago I upgraded my legacy Workspace account to a business account. (I was in a time crunch; couldn't evaluate alternatives.) I enter my debit card details in the checkout and got a generic error message asking me to "try again later." Thought there was something wrong with their service and tried the next day. Same error. After some 15 minutes of searching forums, turns out debit card is not supported in my country on account of SMS based TOTP, which doesn't work for subscription services. (If they could mention it in the haystack of their help pages, why can't they say that right when I signup?) Anyway, more searching led to an alternative. There's an option to request invoiced billing where I would get a monthly bill & pay - debit card works here. Clicking that option took me to form. Filled it, got a call from a sales guy few hours later. Sadly, he had no clue about my problem, despite being from my country. On top of that he told me he's from a different team and don't deal with sales queries (WTF. Then why did he call me?). Told me he'd email me some options and, at that point I wasn't hopeful. Thought he would send me some stuff I had already seen on their forums. On seeing the said email, my disappointment sank even lower. The generic mail had absolutely nothing to do with my issue and the help urls were totally unrelated. I just ended up using my friend's credit card to complete the transaction. I'm seriously considering moving elsewhere. Is product management this pathetic at Google? I'm sure if you went for a PM interview they'd judge you nine ways to Sunday. For what? Everything Google does seems like it's built by three robots in a trench coat collaborating unsuccessfully with other robots in trench coats. |
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I recently moved my family's legacy GSuite service over to Fastmail, and it seems like they've carefully planned for this exact scenario. Account setup on each device is as simple as downloading a configuration profile with a QR code. And Fastmail has a built-in option to authenticate to your old Google account and pull all your mail over to the new account, preserving all the details, and then keep sync'ing until you're ready to turn the old account off. I thought I was going to have to sync things myself. Nope! Took all of five minutes to set up my account and sync. Couple weeks later I deactivated the old GSuite accounts.
And now I'm a customer again, which feels good, even though it means spending actual money.