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by photon-torpedo
1507 days ago
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Apart from all the advice on how to do such destructive operations more safely, I think there's also a lesson to be learned about communicating more actively: 1. Vimeo responds to the original request with "will look into it", then... nothing happens? This may depend on culture, but at least from my experience in the UK, this is a very non-committal response, and if you really want them to do something, you'll need to chase them. Wait a few days and inquire if they have any estimate for when it might get done, or if they need more information. I find that the "looking into it" response is sometimes used to gauge how important the request is to you. 2. Once you go with your own solution, just drop a quick message to Vimeo: "Hey, just wanted to let you know we've found our own solution for this, and won't require your help any more. Sorry if you've already committed any resources for this task. Have a nice day, yada yada." This not just avoids what happened here, but is also a courtesy to them. |
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