[SilasX]

Then why can’t customers like him get the UX helpers that hospitals would have. Presumably they’re not swapping browsers all day?

[PeterisP]

Well, they're using a single Approved Browser (perhaps IE 6.0?) instead of those weird Safari and Firefox things.

But on a more serious note I wouldn't necessarily assume that any "UX helpers" exist, it's plausible that some overworked healthcare worker is using the exact same system and just has more experience in doing so.

[bjt]

It's very likely that the UX used by the hospital workers is not browser based.