[spiderice]

Not sure I understand.. if they used the Free Edition, shouldn't they not have paid anything? I'm guessing that is the crux of the issue, but I guess I always assumed Turbo Tax got you started on the Free Edition then tried to upsell you. Sounds like they charge you money while keeping you on the Free Edition?

[ezfe]

The Free Edition doesn't support most use cases so it's not really free. According to the article, iirc, it supports less than a quarter of tax returns.