[somethoughts]

Agree - one feature that is missed w.r.t. long term customer satisfaction and adoption is long term support for previously delivered features. This is exacerbated when product managers/SW teams are mostly measured on new feature delivery metrics.

The full feature lifecycle and reducing bus-factor across the entire existing product feature set is rarely considered as its not generally captured in OKR metrics.

[gkop]

You could count the number of customer complaints. Oh wait, we’re talking about Google..