[nomilk]

It's a small comms 101 thing, but the email is from "Salesforce Incident Alerts". Since the email's communicating to Heroku customers about a Heroku incident, the email should be from "Heroku Incident Alerts".

I know it's small, but some will skip the email because they don't use Salesforce software directly and wouldn't anticipate emails from a parent company.

[nanoservices]

Its small and deliberate. Setting the mental state of the customer to obfuscate the responsible party by throwing in Salesforce. A deliberate dark pattern.

[johnmw]

Another small point that contributes to the poor communication - as of 4th May, the option to connect to Github is still there and the documentation hasn't been updated [1]. If you try to connect you get an obscure error that tells you nothing about the situation.

[1] https://devcenter.heroku.com/articles/github-integration

[wildrhythms]

Yep, I would have 100% skimmed past that.