[pascal07]

Hey there, Rian here (Head of Product at Postmark). We definitely understand the "mixed feelings" response for an acquisition like this. A couple things I want to reiterate:

* The entire Postmark team is joining ActiveCampaign, and we are going to continue to operate the way we have always operated for the foreseeable future. That includes the support team you love!

* We definitely don't plan to change any of the things we do to ensure the highest deliverability in the industry. We are not, for example, making any changes to the manual approval process—that will definitely continue.

Also keep an eye on the FAQ as we will be updating it throughout the day: https://postmarkapp.com/postmark-activecampaign-faq

[pdimitar]

> The entire Postmark team is joining ActiveCampaign, and we are going to continue to operate the way we have always operated for the foreseeable future. That includes the support team you love!

While I appreciate you saying this, you have to have in mind that just some 6 months down the line it won't be you calling the shots. The business priorities will be determined by other people and they can and will command you to shift your policies as they see fit.

I want to believe but history has shown, time and again, that these pledges never materialize.

It's OK, you are feeling relief because you likely received a huge sum of money. Who wouldn't be happy!

There's a proverb: "Never promise anything when you are feeling happy".

Maybe let's talk again in 6 months.

[xeromal]

Yeah, I believe when some says this, they actually mean it. They just don't have the power to ensure it actually happens.

[pdimitar]

Oh I am sure they 100% believe it. I wonder why people always forget about the power structures. I guess that's what happens when people work what they love and money is just a positive side effect... as opposed to this being exactly the opposite for 99% of the other population.

[rabidonrails]

I think you often forget about this because promises are made that they won't touch anything. So you're being genuine when you say "nothing is going to change" because that's what leadership promised.

Trying to maintain this is a major fight that generally gets you fired or you end up leaving out of frustration.

It's hard to see if when you come in with business like Postmark that is loved by its customers because you think "We're a great business and we know how to do things, why would you want to blow that up?" but you need to remember that the acquirer (ActiveCampaign) is looking out for themselves (ActiveCampaign) first.

[ayewo]

Exactly. This is a case of "He who pays the piper calls the tune."

[monkey_monkey]

History has shown, over and over again, that all these sorts of pledges are utterly worthless.

[traeregan]

Congratulations to you and the rest of the team! Longtime satisfied customer here, managing more than 20 Postmark accounts for our clients.

Your no-frills, reliable service has been our go-to over the years. We dabbled in competing services when clients asked, but they paled in comparison.

Gosh, I hope what you've stated all holds up!