| @fxtentacle I agree with you. This actually makes a lot of sense. Probably the title reflected the anger and frustration that I was feeling after the poor support. Actually the company that is being migrated to AWS is quite large, but not large enough to get in spending $1+mio annually. This migration was one system from many others that needs to be moved. But, still, 10+ years ago the support in AWS was available for free to everybody, you would get in contact with a big nerd that knew the ins and outs of the system and would help you massively on pretty much anything. Slowly, they allow just paid support, and now not even paying listen to your problems. At the very beginning, it was the small(-ish) companies (which a few exceptions) which gave name to AWS, and an army of geeks talking all positive about the services. If now they just work with large corporations, it is a big (and risky) change, which goes against the Amazon Leadership Principle "Customer Obsession". |