[lusis]

Triviality has nothing to do with it.

Nothing in your SLA says you have to have servers 1, 2 and 3 available. It says you have to have service X available. You can do that with out taking a downtime hit.

[jroseattle]

Wow, thanks for having better insight into our production environment than myself.

[lusis]

Feel free to correct me then. I have YET to work anywhere in any industry (financial primarily) that stated we had to have specific hardware up and running as part of an SLA.

It's an "SERVICE LEVEL AGREEMENT" not a "SERVER LEVEL AGREEMENT".

[jroseattle]

> I have YET to work anywhere in any industry

Sounds like your experience is the only one that matters, then.