| Taking references should be prohibited altogether, except for specific jobs (if the job implies interaction with children). They remind me of house employees' conditions in the "Downtown Abbey" area. It's just a sign of employees' subjection to the always more extreme capitalism. If an employee is leaving or has been fired, it means that things were not doing well anymore. How can one tell apart truthful feedbacks from all the biases? Most of our biases are unconscious, so the person you're talking to will be sincere but still unfair. It's sort of weird to pretend to be able to sort feedbacks on the phone while not being able to judge if a person will fit well despite often numerous interviews by different persons in the company. What if a woman has been sexually harassed but can't talk about it, for fear of the reach of her harasser, a respected entrepreneur, or even to be sued for false accusations? Can you a person of color easily denounce racist biases that blocked his/her career? What if the previous boss can't stand a gay person? Can one say plainly that one has little herd bias so one's point of view make the group uncomfortable? You may need such a person in your organization - or not. That person may not be even capable of such a diagnosis. A reference won't add more unbiased information than several interviews. A lot of money and time is spent screening because the on-boarding process is costly. That makes sense but we could as well change the on-boarding rather than keep refining the screen. Talent is important but how the person fits in a team and the company's culture is much more important. So give people a try with a sort of temporary status, limited responsibility and light onboard process. Of course, people may try and fake to fit in, but that can't last very long. The feedbacks of your colleagues are much more reliable because you know them and therefore you can sort them. And what if that person has great references but for some reason, there is a clash of personality with a major person of the firm? Totally unpredictable but that happens. |
The process should certainly be made more equitable but discarding personal recommendation as a concept entirely makes as much sense as having all humans work at night and sleep during the day.