[cascom]

Slightly off topic, and talking to users is the first step, be careful what you wish for. As an example, I subscribe(d) to NYT Cooking, they solicited my feedback on the search functionality (which is broken - full on broken, search for omelette and only one of the first six results is for an omelette, filter for low carb, no omelettes come up, etc.) I got so pissed writing my review (realizing I was paying monthly for a broken service) and getting zero response after them soliciting my feedback I canceled my subscription…

[AmadsSalvage]

This and some other comments definitely are reminiscent of the effect of the "Cahiers de doléances"[1][2], aka "Books of Grievances". Ahead of the outbreak of Revolution, King Louis XVI of France sent out a call for feedback from his people of all levels of society. He genuinely meant well, but largely it just got the people thinking about all the things that were wrong with society, which only fueled public anger in the face of the looming crisis and made thing worse! Eventually this anger would see the nation abandon the Ancien Regime in a similar manner - it was a "broken service" and they metaphorically "cancelled their subscription" to the system.

I think there's actually a lot of other lessons to be learned from this effort - anyone looking to try and gather feedback should look at how it went over in 1789 France.

[1] https://en.wikipedia.org/wiki/Cahiers_de_dol%C3%A9ances [2] https://alphahistory.com/frenchrevolution/cahier-peasants-me... An example Cahier

[olvy0]

Thank you, this is a very interesting part of history I wasn't aware of.