[Aachen]

> This is not a matter of caring about the quality of the work. I'm confident that few critics of the USPTO would do a better job than current examiners under the same time constraints.

I doubt anyone criticises the workers at the bottom, if/once they're aware of said time constraints. Rather, the caring about the quality of the work is something the person who decides on the time constraints clearly doesn't do.

It is a matter of caring, but yeah of course it is decided by a higher-up, not every person working there being individually lax. (I don't expect google/malboro/shell/... employees to be individually evil either, for example, even if the companies clearly could be better-respected if they cared about doing their work in society well.)