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by emptysongglass 1519 days ago
Personal criticism of Railway: every time I emailed Railway to request to be unsubbed from the newsletter and my account fully deleted without a trace no one ever replied (the unsubscribe link in the newsletter was broken). It left a really sour taste in my mouth.
2 comments
ndneighbor 1518 days ago
Hey Emptysongglass,

Angelo here, Support Engineer from Railway. I am sorry to see you go from Railway and personally speaking, I wouldn't want my PII floating anywhere I wouldn't want it to be.

If you can email me directly: angelo (at) railway (dot) app with your username from HN with your account email. I would be more than happy to make things right here.

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justjake 1518 days ago
Sigh. I swear I emailed everyone who ended up in that state, but it might have gone to spam cause well, we had this issue indeed.

We had some pretty massive issues with an email provider. Have since switched to Postmark. Apologies there and totally understand that absolutely blows.

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