[afandian]

Yeah we went into it with eyes open. I know "everyone hates Jira".

We did evaluate Shortcut (formerly Clubhouse) and I did talk to a sales engineer.

We weren't able to make our issues open to the public, which was a serious blocker.

It wasn't clear how we would differentiate between user stories, bug tracking, epics, planned work, etc. And how to handle and track support and operational issues.

The response in the org (we're not all devs) has been almost universally positive, and very favourable compared to our GitLab issue-tracking experience.