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by david_p 1523 days ago
We’ve been using helpscout for the last 6 years, it’s good but we will be migrating to another service (to be defined) soon.

Reasons:

- they are expensive, and have announced a price increase next august

- they do not offer options to host data in europe

- they have no web ui for customers to track all their requests (helpscout is mail-only)

1 comments

thank you for the information, specially the euro thing.