[formerkrogemp]

A lot of things at Aldi are structured to make work efficient and need for staff minimal. Supposedly they pass the savings onto the customer in the form of lower prices. The staff often don't have a phone to answer either.

[majewsky]

Why would a grocery store have a phone number at all?

[PolygonSheep]

You'd be surprised but some people want to call the grocery store and ask questions. Ask if X is in stock, if they can rent a rug doctor, if they can buy propane, if they can go there to pay this or that bill, what hours they're open, do they renew vehicle registration, etc.

Source: worked at Kroger when I was a teen.