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by wolverine876 1524 days ago
> I've had friends who worked in the oil and gas industry. One story I was told was where parts were desperately needed to repair a drill bit on a gas platform. The best option? Someone would fly halfway around the world, drive to a particular factory, wait for the parts and then fly back.

This is normal in the IT industry. For high-value customers, vendors would be expected to fly in parts as needed. As just one example, I had a server flown in by a major reseller when the delivery service (UPS, IIRC) lost the original and the project was going to miss a critical deadline. HP's 6 hr CTR (call to repair) warranty guarantees your hardware will be restored within 6 hours of your call to support. It includes a local inventory of parts so that they can effectively replace the server if needed.