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by jonathanberger 1527 days ago
Why... why whoever made this page, would you choose to display a feedback modal right as first time visitors view your page? If collecting feedback is the most important thing you want someone to do make it front and center page content. And if it's not, then don't.

I was mildly curious about the site but upon seeing the modal it was an immediate back button click for me.

2 comments

Whenever I see one of those on a site, I actually to the survey and fill it in with "it's annoying to be asked to do a survey before I even get to view the content." And hope that gets through to them.
At first I didn't see the survey, and then suddenly there it was. I had probably 60 full seconds to see the website.

Worst part is that it's a poor survey too. I couldn't even answer the final question because "Your comment uses an invalid format." It's possible it's because I put in some punctutation, so I took all that out. Still errored, so I thought maybe it was because the long form let me put in like 450 characters and I did, so I wrote a short one and still errored out.

Just terrible.

But I did fill out the survey. I don't know how to sound disappointed without it ending up as aggressive..

I worry that will just encourage this practice since "it worked, we got feedback"?
I’m not a data scientist but doesn’t this just dirty the data pool and lower the confidence of any actions taken or is it rather easy to clean?
LOL, that’s great. I just did the same.
The reason to display a feedback modal is that the digital marketing establishment says they work. They even acknowledge that popups are annoying and can cost a few visitors.
I think even the most craven digital marketing executive would agree that it might make sense to give people a chance to see your content, before soliciting feedback… on your content.