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by londons_explore
1526 days ago
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I know of a similar company to N26 where not a single customer flagged up by the AML system ever managed to get a payout of the money's in their account. There were literally thousands of frozen accounts. The phone customer service people were told to reply "I'm afraid the issue is still under investigation and we can't discuss it further until the investigation is complete. [Hang up]". Letters got similar replies. Their account was just frozen forever. Apparently that's the lowest risk thing for the company to do to not get in trouble with authorities for facilitating money laundering. The filters that triggered this were laughable too - things like having an unusual unicode character in your name could trigger it. |
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