Hacker News new | ask | show | jobs
by civilized 1515 days ago
I'm on H&R Block, which I used to be pretty happy with, but it's also getting a lot worse. Much slower, pointless UI changes always in a bloaty direction, navigation is less functional, more upsell garbage, more expensive, etc.

I've kept coming back until now out of habit and because they've got a lot of data on me they can prefill, but maybe I should look at FreeTaxUSA now.
2 comments
astrea 1515 days ago
This year was a nightmare for me. The UI wouldn't save state, going through the same steps would lead me to different results ("Your state was e-filed!","Your state isn't accepting e-file."), and there was an alleged error but it would never tell or show me what the error was. Customer service was just as confused as I was and the "Get virtual assistance" button eventually disappeared for me. I ended up giving up and going to a local CPA to get it done for me. I don't think I'll be using HR Block next year after being a customer for over 5 years.
link
civilized 1515 days ago
Yes, the "pick up where you left off" was a lot more fragile than in years past. And they sent me tons of emails begging me to finish filing after I already filed everything.
link
spear 1515 days ago
Same here. I couldn't get their discount codes to work this year and the IRA Worksheets seem to be broken now.
link