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> Pre-uber I'd reserve cab rides to a relative remote area and not once was there a delay or missed pickup.

I wish I had your experience. Pre-Uber, I had a 75% cancellation rate with car services to the airport. I live in a suburb about 45 minutes away from the airport. Car services would frequently just not show up. I would call, they’d say to wait and I would get the runaround.

I think it was due to manual scheduling.

Uber is much better in that I don’t think I’ve ever had a cancel when going to the airport. But I’ve had many cancels when using it around town. It’s very frustrating and I wish Uber would do something about it. Lyft seems the same to me.