[bradknowles]

Currently an IC at AWS, just recently passed my six month-iversary. I'm 56.

What I have found is that you need to have good relationships with other people in the business, and you need to talk to the right people inside the hiring organizations. It is entirely possible to still fail to get hired by them, but the hiring process remains one that is still mostly driven by personal contacts.

I've been a sysadmin and DevOps guy my entire career, and now I'm moving into Support Engineering. In a way, I've been L3 tech support most of my career, because whenever the help desk has been unable to resolve problems, they would come to us on the operations side to try to help them figure out what went wrong and how it needs to be fixed for this customer.

So, now that I'm a Support Engineer at AWS, Customer Obsession is my top leadership principle that I'm paying attention to.

And yes, our team is hiring.