[bradleyland]

Our customers are other businesses, but not focused on the technology field (electronic purchasing, actually), so your mileage may vary. I'm certain that if our target customer were tech-focused, that far more would prefer email, but that's just not the case for us.

I fully recognize the benefits of asynchronous communication, but I'm not out to educate my customers on the best way to communicate. I'm here to respond to them in whatever way they prefer. You'll be happy to hear that we let them choose the preferred method.