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by placidpanda
1522 days ago
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In my work experience so far, when it comes to A/B testing what I've observed is that: * The better the tooling in general increases the proportion of people doing it _wrong_, because when it was harder, this selected better for people who wanted to do it right. Making it easier means more people do it right, but more people who would otherwise not do it at all can now do it, and do it wrong. * Making aspects impossible by design will impress and amaze you with how humans and groups figure out how to not only prevail over what you tried to make impossible, but do it even harder than if you did nothing at all. The best I think we can hope for is making things by default easier to catch, or easier to find later, or less deceptive. Hard things are hard and that's ok. I think we should spend more time channeling our empathy into aspiring for ourselves and others to be better and do hard things, and making the ability to learn and do hard things accessible to everyone who wants it, as opposed to trying to pretend hard things are easy. |
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