[legalcorrection]

Oh I’m sure that Comcast the company knew about a serious issue plaguing a huge percent of their modems. It’s likely they just decided to play dumb so that they didn’t have to do anything about it. A calculation was done and fixing or even acknowledging the issue would have been more expensive. So don’t even tell the front line support people about it.

[ikiris]

Comcast will never have to play at dumb.

[0xbadcafebee]

I'm not sure it was "playing"... they often are actually just dumb. But most likely is that they heard the complaint, created a backlog ticket, and went on with regular feature work.