[beardbound]

Wow, I’ve never seen anyone mention RT here. I used it for years when I was working IT for my university while in undergrad. It worked pretty well. It didn’t have a lot of features but it allowed clients/customers to respond to tickets via email which was pretty cool at the time (late 00s). It also ran pretty fast on the terrible servers we had it on.

[secabeen]

We still run it today; they had a major release last year, I think. Its key feature is that it remains email-first. Customers never interface with the website, for them it's all just like they're emailing a human, with some extra tooling and tracking on top.