[lallysingh]

Spamming HN isn't helping your cause man.

[Mysterise]

There is irony in complaining about over-communication when it's in response to criticisms of under-communication.

[lallysingh]

Key word "spamming." It wasn't communication but another dry and information-free blob of text. Communication requires something to say.

[dhzhzjsbevs]

It's worse than that, they're saying communication was not up to their standards without actually communicating anything we didn't already know.

At least explain why there was such a total communication blackout company wide. Even support staff weren't allowed to discus it. Why?

[2muchcoffeeman]

Well why are they writing a blog and posting the link on HN? We’re not directly your customers. Did you apologise individually to the customers you ignored? You don’t have to apologise to anyone here.