[mh-]

But Atlassian's (published*) SLA offers a credit of at most 50% of the month.. not really the same as a manufacturer warranty on a car, which the costs of servicing could easily exceed the price paid for the car.

* - their larger customers will have negotiated SLAs.

edit: to be clear, I expect Atlassian will offer concessions beyond their SLA obligations. I'm only responding to the comparison.