[brimble]

Again, part of the trouble is it's hard to gain enough certainty that the thing you switch to—self-hosted, or another service—won't be at least as bad. You can look at their past record, but then, when's the last time Atlassian had this happen? (or maybe they've been having similar issues every year or two and I've just not noticed, in which case, yeah, it's probably a safe bet that switching to almost anything else would be an improvement)