[profmonocle]

> and consequences if they don't.

And these consequences usually just amount to getting some percentage of your service fees back. I'm sure the affected customers will get their entire monthly Atlassian Cloud fees back. Since this is so severe maybe Atlassian will even give them credits for some # of free months.

But there's no way the amount they'll get from Atlassian is going to come close to what they're losing in productivity by not having access to Jira & Confluence. At my company, getting an entire free year of Jira wouldn't be worth Jira being inaccessible for a week.

[bee_rider]

Does that indicate it would be preferable to pay more for a more reliable solution, if such a thing were to exist? Although, it definitely would be hard to quantify 'more reliable' there.